Contact Us
Questions, corrections, feedback — we welcome all of it. The team behind Online Casinos researches and reviews online casinos available to Canadian players, and we're always interested in hearing from the people who use this site. Whether you've spotted something that needs updating or you want to share your experience with one of the casinos we cover, the information below is the best way to reach us.
Get in Touch by Email
The most reliable way to contact us is by email. Write to us at [email protected] and we'll do our best to reply within 48 hours on business days. If your message is time-sensitive — for example, you believe an offer or bonus term we've published is out of date — please say so in the subject line so we can prioritise it.
What You Can Write to Us About
We try to keep every page on this site accurate and genuinely useful for Canadian players. Reader messages help us do that. Here are the kinds of things we're glad to hear about:
- Factual corrections — if a welcome offer, wagering requirement, payment method or any other detail looks wrong to you, let us know and include a source if you have one.
- Player experiences — first-hand accounts of using a casino we've reviewed help us write more honest assessments. We don't publish names without permission.
- New Canadian casinos — if you think a site deserves to be on our radar, tell us about it. We can't guarantee coverage, but we do investigate suggestions.
- General questions about our rankings — if you'd like to understand how we rate and compare casinos, our About Us page explains the methodology, but feel free to ask us directly.
- Responsible gambling concerns — if you or someone you know needs support, please visit our Responsible Gambling page first, as it lists resources specifically available to Canadian players. We are not a counselling service, but we take these messages seriously.
Editorial Independence
Online Casinos earns commission when readers visit a casino through links on this site. That commercial relationship never determines which casinos we cover or how we rank them — our editorial team makes those decisions independently. If you have a concern about how a particular casino is presented, or believe a ranking misrepresents the product, we want to know. Transparency matters to us, and we'll investigate any credible challenge to our published assessments.
You can also review our Terms and Conditions for a full explanation of how this site operates.
What We Can't Help With
We are an independent comparison and review site, not affiliated with any of the casinos we cover. That means we cannot:
- Access your account at any casino or process a withdrawal on your behalf
- Intervene in a dispute between you and a casino operator
- Provide legal or financial advice
- Guarantee that any casino offer is currently available — offers change, and you should always verify terms directly with the operator before registering
For account or payment issues, contact the casino's own customer support team directly. Most of the sites we review offer live chat around the clock.
Response Times
We aim to reply to all messages within 48 hours on weekdays. Messages sent over weekends or Canadian public holidays may take a little longer. We read every message, even if a detailed reply isn't always possible.
Feedback on Our Reviews
Our assessments of casinos like Zoccer, Betscore, WinnerIsland and the others listed on this site are based on thorough research — checking bonus terms, verifying payment options, reviewing game libraries and assessing licensing information. But no research process is perfect, and the Canadian online casino landscape changes quickly. If you have played at one of the casinos we've reviewed and your experience didn't match what we described, your feedback is genuinely valuable. Tell us what was different, and we'll look into it.
Good experiences are worth hearing about too. If a casino exceeded expectations in an area we rated conservatively, let us know — we'd rather be corrected upward than leave a misleading impression in either direction.